Careers
Kappa Alpha Theta International Headquarters houses Fraternity, Theta Foundation, and Fraternity Housing Corporation staff. Located in Indianapolis, Indiana, we employ more than 50 in-office and remote employees.
Theta’s workplace values are relationships and community, learning and growth, and innovation and excellence. Theta's staff is encouraged to be the best they can be, both in their personal and professional lives. Kappa Alpha Theta headquarters is a flexible, collaborative work environment in which all individuals have the opportunity to utilize their inherent talents to support a common goal: Provide quality service and support to each other, our members, and our community.
Kappa Alpha Theta Openings
Thank you for your interest in joining our team! Please check below for career opportunities with the Fraternity, Theta Foundation, and Fraternity Housing Corporation.
-
POSITION OVERVIEW
The enterprise operations specialist is responsible for maintaining the technology environment of the organization, including the provisioning of technical support and ensuring the smooth operation of daily technical support needs. This role must be highly analytical in nature and solve technology-related issues.
Responsibilities include the following:
- End-user support and service desk (60% of resource allocation)
- Provides accurate information on IT products or services
- Records events and problems and their resolution(s) in a timely manner
- Identifies and suggests possible improvements on procedures
- Serves as the first point of contact for members and staff seeking technical assistance through a help desk ticketing system
- Performs troubleshooting through diagnostic techniques and pertinent questions
- Determines the best solution based on the issue and details provided by members and staff
- Walks members and staff through problem-solving processes
- Directs unresolved issues to the next level of support personnel
- Passes feedback or suggestions by members and staff to the appropriate internal team
- Assists with Salesforce reporting and data management
- Trains new employees on the proper use of Theta-specific technologies
- IT operations (25% of resource allocation)
- Monitors IT systems
- Installs, upgrades, and configures computer hardware, software, systems, and printers
- Continuously updates incident response management resources
- Maintains accountability for security assessments (vulnerability testing, risk analysis, etc.)
- Regularly reviews and ensures compliance with disaster recovery plans
- Manages ownership of meeting performance levels (Service Level Agreements [SLAs] and Operational Level Agreements [OLAs])
- Assists with the testing of vendor application updates
- IT service management (10% of resource allocation)
- Maintains overall IT operational effectiveness and efficiency
- Facilitates escalation and resolution for major incidents
- Participates in the sustainability of service level and operation metrics
- Drives the continuous improvement of support services, documentation, and project support
- Identity and endpoint management (5% of resource allocation)
- Manages devices and users
- Manages volunteer and staff role assignments in all Theta systems
- Manages groups and permissions in M365 and Igloo communities
COMPETENCIES
- Strong customer service orientation with the ability to communicate clearly and respectfully
- Strong problem-solving skills
- Ability to abide by strict deadlines
- Ability to effectively prioritize multiple competing support issues
- Detail-oriented
- Ability to work independently and autonomously
- Willingness to learn new technologies
- Familiarity with change management principles
- Familiarity with ITIL Foundation principles
REQUIREMENTS
- High school diploma or GED required, plus a minimum of three years’ experience in IT and two years in customer service
- Extensive familiarity with Microsoft SaaS products (Office, OneDrive, Outlook, etc.)
- Experience with Salesforce
- One to three years of experience in the fraternity/sorority community is preferred
- Monday through Thursday in the headquarters office in Indianapolis
- End-user support and service desk (60% of resource allocation)
-
POSITION OVERVIEW
The finance coordinator oversees accounts payable (A/P) and accounts receivable (A/R), plus reconciles accounts, assists finance controller(s) with daily operations of finances, and is expected to work with staff members through finance-related inquiries and questions.
Responsibilities include the following:
- Processes all Fraternity, Theta Foundation, and FCS accounts payable invoices with manual entry and data file uploads to ensure accuracy and compliance with company policies
- Prepares Fraternity grant documentation
- Reconciles PNC company credit cards monthly
- Provides backups for the Kappa Alpha Theta Fraternity Housing Corporation (FHC)
- Provides backup administration support including answering phones and doors at Theta headquarters
- Collects and enters W-9 information from vendors
- Supports the finance department with receivables (deposits and invoices)
- Ensures compliance with tax regulations and other financial reporting requirements related to accounts payable
- Answers inquiries from vendors, suppliers, and employees, as well as research discrepancies
- Assists controller(s) as needed
COMPETENCIES
- Microsoft365 (Word, Excel, Outlook, Teams, etc.)
- Strong attention to detail and organization
- Eagerness to learn new information and technology, and willingness to learn and develop new processes
- Strong understanding of accounting principles
- Excellent verbal and written communication skills
REQUIREMENTS
- Bachelor’s degree in finance, information technology, accounting, or two to three years of experience with A/P and A/R
- Salesforce, Excel, and AccuFund or Sage Intacct experience is preferred
- Position is Indianapolis-based; 5 days a week in the headquarters office is required
-
POSITION OVERVIEW
The member services coordinator manages the new member process, volunteer travel resources, and event registration and reporting.
Responsibilities include the following:
- Tracks new member records from pledging through initiation
- Corresponds with college chapter officers regarding number of new members and the transfer of data into the membership database
- Ensures all new members complete the required self-validation
- Assigns member numbers in the database
- Works with vendors and Theta’s finance department on badge and pledge pin inventory
- Orders and distributes engraved chapter links, membership cards, and membership certificates
- Manages registration for member events
- Monitors the Fraternity email inbox each business day
- Completes tasks as assigned by and/or within the membership experience department
COMPETENCIES
- Salesforce (CRM related to member data)
- Microsoft 365 (Word, Excel, Outlook, Teams, etc.)
- Strong skills in time management, written and verbal communication, organization, multi-tasking, and data entry
REQUIREMENTS
While this position may be performed successfully in a hybrid format, this role requires three in-person days (minimum) at Theta’s Indianapolis headquarters office with no more than two days of remote work per week. This position will require more days at Theta headquarters on an as-needed basis.
- Tracks new member records from pledging through initiation
How to Apply
To be considered for an opening, please complete the form below and include a cover letter and résumé.